Our Return Policy in short:
- Contact SaugaGamers before returning any items.
- You can return the product(s) within 14 days of delivery.
- The product(s) must be in its original condition (at time of sale).
- The product(s) must not be physically damaged or tampered with.
- The product(s) listed as non-refundable, final sale, or as-is cannot be returned.
- The product(s) removed from its plastic wrap will not be accepted.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- Want to switch to another product? You can do that, just contact us.
- If a package is unclaimed you might have to pay a handling fee.
- Return shipping is FREE for almost all items, please contact us at email@example.com for more info.
- Digital delivery items are non-refundable and non-returnable.
- If your order is cancelled for ANY reason, you will be charged a $5.00 cancellation fee.
Please contact SaugaGamers before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts SaugaGamers and gives information relevant and the reason for complaint.
You can return the product within 14 days of delivery. The product must be in brand new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. SaugaGamers suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
SaugaGamers will make a refund of eligible returns. You will be refunded store credit and not cash for most* purchases. The easiest way is to e-mail it to us along with a brief description of your case.
*Please note that deposits, digital products, and headphones/headsets are non-refundable.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. SaugaGamers is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, SaugaGamers reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org